Mr. Miller arrived before I did and went to work straight away. He was clearly “in the zone” so I did not interfere. I asked to borrow his measuring tape to take window and other measurements. He politely obliged. He was done about 1 1/2 later and explained the major issues with me in laymen’s terms. His report was completed less than two hours later. He demonstrated his vast knowledge and experience. He was frank and honest in his verbal and written comments. He clearly had my best interest in mind. I would definitely recommend using his services to anyone.